RETURNING YOUR PURCHASE

We take pride in our Services. We deem our Services successful whenever we satisfy a client! You may return your items within 14 days of receiving them 

Before returning your item(s), please make know and make sure that;

• The package is in its original condition.
• The time limit for the return is respected -- no more than 14 days.
• The return procedure obligates us to reprocess your return before refunding you for the purchased amount. We’ll make sure to try our best and shorten the refund period — which usually takes 10 days starting on the day you issued your return.

HOW TO RETURN YOUR PURCHASE

IF YOUR ORDER HAS BEEN APPROVED FOR RETURN/REFUND, PLEASE FOLLOW THESE STEPS WHEN SHIPPING US THE ITEM(S) BACK;

1. Place the item(s) in its original shipping package — or another suitable, safe packaging.
2. Complete the return form, and place your item(s) in a box.
3. Attach the return label on the outside of the box — and make sure the box is securely sealed.

RETURN CONDITIONS

Any purchases must be returned from the original shipping country, must include the original returns form, and the item(s) must be unused and at their original condition — with all AZILALRUG.COM tags attached and undamaged, as well as instruction booklets and related accessories (if any).

Any items, that Azilalrug.com deems to be damaged, worn, altered, or soiled will not be accepted and will therefore be sent back to the customer.

RECEIVING A REFUND

Refunds will be credited to the original purchaser’s method of payment.

If you’ve been approved for a refund, we’ll credit the purchaser’s original method of payment. We will process your refund as soon as possible, and per our estimations, refunds will be made by your payment method provider within 7-10 working days*.

* Working days are Monday through Friday — excluding public holidays .

If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as the purchase. Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the original price paid.

Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the originally paid price.

Please Note

You are responsible for payment of the return shipping charges. Shipping fees may vary according to your location.

Returns remain at the customer’s responsibility until it arrives to our warehouses.

All items must be repackaged and returned in original packing material or equivalent packing materials.

We will not accept merchandise that has been damaged in shipping due to improper packaging

Get In Touch
We value our customers greatly, and are always here to help. If you have any questions, queries or comments feel free to drop us a line and we will get back to you as soon as we can.

Mailing Address: QUARTIER OZOUD ANGE HASSAN 2 RUE MOKAWIM CHAHID EDDAOUDI

Email Address: info@azilalrug.com

Mon - Fri, 8:30am - 10:30pm
Saturday, 8:30am - 10:30pm
Sunday, 8:30am - 10:30pm