A confirmation email will be sent to you once the payment is done. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It takes 1-2 business days for your order. We will send you an email if the processing time takes longer than expected.
We offer free shipping on all orders anywhere in the world
Delivery usually takes 2-3 days with DHL Express, Fedex and UPS (see below for approximate times by region)
Europe 1-3 days
USA, Canada, and Australia： 2-4 days
Rest of the world ：3-5 days
Buyers are not responsible for any Customs or Duty fees incurred.
Your tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. We will also e-mail you if there is any unsuccessful delivery.
Please contact us within 7 days since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours.
Important Notice:Processing time: In order to guarantee the quality of our products,AzilalRug.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
APO/FPO/DPO Shipping:We apologize that military addresses (APO, FPO, DPO) cannot be delivered.
RETURNING YOUR PURCHASE
We take pride in our Services. We deem our Services successful whenever we satisfy a client! You may return your items within 14 days of receiving them
Before returning your item(s), please make know and make sure that;
- The package is in its original condition.
- The time limit for the return is respected -- no more than 14 days.
- The return procedure obligates us to reprocess your return before refunding you for the purchased amount. We’ll make sure to try our best and shorten the refund period — which usually takes 10 days starting on the day you issued your return.
HOW TO RETURN YOUR PURCHASE
IF YOUR ORDER HAS BEEN APPROVED FOR RETURN/REFUND, PLEASE FOLLOW THESE STEPS WHEN SHIPPING US THE ITEM(S) BACK;
- Place the item(s) in its original shipping package — or another suitable, safe packaging.
- Complete the return form, and place your item(s) in a box.
- Attach the return label on the outside of the box — and make sure the box is securely sealed.
Any purchases must be returned from the original shipping country, must include the original returns form, and the item(s) must be unused and at their original condition — with all AZILALRUG.COM tags attached and undamaged, as well as instruction booklets and related accessories (if any).
Any items, that Azilalrug.com deems to be damaged, worn, altered, or soiled will not be accepted and will therefore be sent back to the customer.
RECEIVING A REFUND
Refunds will be credited to the original purchaser’s method of payment.
If you’ve been approved for a refund, we’ll credit the purchaser’s original method of payment. We will process your refund as soon as possible, and per our estimations, refunds will be made by your payment method provider within 7-10 working days*.
* Working days are Monday through Friday — excluding public holidays .
If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as the purchase. Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the original price paid.
Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the originally paid price.
You are responsible for payment of the return shipping charges. Shipping fees may vary according to your location.
Returns remain at the customer’s responsibility until it arrives to our warehouses.
All items must be repackaged and returned in original packing material or equivalent packing materials.
We will not accept merchandise that has been damaged in shipping due to improper packaging
Get In Touch
We value our customers greatly, and are always here to help. If you have any questions, queries or comments feel free to drop us a line and we will get back to you as soon as we can.
Mailing Address: QUARTIER OZOUD ANGE HASSAN 2 RUE MOKAWIM CHAHID EDDAOUDI
Email Address: firstname.lastname@example.org
Mon - Fri, 8:30am - 10:30pm
Saturday, 8:30am - 10:30pm
Sunday, 8:30am - 10:30pm
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.